Shipping & Returns

Our Shipping Policy was last updated on January 2025

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

 For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Aller-G
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us
  • “Service” refers to the Website.
  • “Website” refers to www.allerg.co.za
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Aller-G. The following terms and conditions constitute our Shipping Policy.

Shipment processing times

All Orders are processed within 2-3 business days after payment is received. Orders are not processed and shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order. We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

  • Shipping method: Collection at Tummies full of Love
    Shipment cost: Free
    Estimated delivery time: 3-5 business days
  • Shipping method: Courier
    Shipment cost: Flat Rate
    Estimated delivery time: 2-4 business days depending on area of delivery.

Overnight delivery is only available for Orders with delivery addresses within South Africa.

Delivery delays can occasionally occur due to third party courier complications

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s).

Damages

Aller-G is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please take pictures and contact our office immediately to look into the matter.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact us at [email protected]